Automating client’s ideas and visions to improve productivity with cutting edge Information System solutions catering for business, private and entertainment sectors.
To provide value-added Information Systems solutions which guide and direct clients to maximize productivity and profitability.
To be an internationally recognized Information Systems solutions company which provides excellent client relationships by:
1
Using ultra-modern technology infrastructure.
2
Delivering secure solution that empower clients to effectively manage and use digital assets which maximize prifitability and productivity.
Managing customer complaints efficiently is crucial for any business, but manual processes can be tedious and error-prone. Understanding and addressing inefficiencies in the manual complaint handling process is a major challenge, especially for banks and Microfinance Institutions (MFIs). We specialize in engineering, maintaining, and supporting Tamva Customer Relationship Management System (CRM), a robust solution designed to address these challenges and enhance efficiency, collaboration, and decision-making.
Key Benefits:1. User Friendly InterfaceOur CRM provides an intuitive interface for capturing complaints, comments, and feedback, making it easier for employees to record and manage complaints efficiently. This user-friendly design reduces the learning curve and enhances productivity.
2. Real-time Updates and NotificationsStay informed with real-time updates and notifications on complaint status changes. This feature ensures that all stakeholders are always aware of the latest developments, facilitating prompt and effective responses.
3. Efficient CollaborationOur CRM enables efficient collaboration among team members, allowing for quick resolution of complaints and issues. By fostering a collaborative environment, your team can address customer concerns more swiftly and effectively.
4. Powerful Analytics and ReportingLeverage powerful analytics and reporting tools that provide deep insights into complaint trends. Our CRM helps you identify patterns and areas for improvement, enabling informed decision-making and strategic planning.
5. User Interface (UI) and Reports Brand CustomizationCustomize the UI and reports to match your brand identity. This feature ensures a seamless experience for users and stakeholders, reinforcing your brand's presence and professionalism.
6. User Access Control CustomizationMaintain data security with customizable user access control. Enforce role-based access, keep detailed audit trails for regulatory compliance, and mitigate risks. Our CRM prioritizes privacy and security, ensuring exceptional customer experiences and safeguarding sensitive information.
Why Choose Our CRM?In the fast-paced and highly regulated financial sector, managing customer complaints with precision and efficiency is paramount. Our CRM system not only simplifies the process but also provides the tools needed for continuous improvement. With features designed to enhance user experience, streamline collaboration, and provide actionable insights, our CRM is the ideal solution for banks and MFIs seeking to elevate their customer service and operational efficiency.
We specialize in implementing and supporting eMalonda, a cutting-edge, subscription-based trading information system engineered by WELLOVERSE. This powerful solution can be seamlessly deployed in any business environment where owners seek to monitor revenue streams and align them with daily operations.
eMalonda offers a comprehensive suite of core modules tailored to meet the diverse needs of modern enterprises:
1. Point of Sale: Streamline your sales processes with efficient point-of-sale functionality.
2. Inventory Control: Maintain accurate inventory levels and optimize stock management.
3. Stock Management: Effectively track and manage your stock levels across multiple locations.
4. Raw Materials Management: Gain complete control over your raw materials, including ingredients and sundries.
5. Quotes and Invoice Management: Efficiently generate and manage quotes and invoices for customers.
6. Debtors Management: Monitor and manage outstanding debtor accounts with ease.
7. Layby Management: Facilitate layby sales and track customer payments seamlessly.
8. Expenses and Other Income Management: Accurately record and analyze your expenses and other income sources.
9. Project Management: Plan, execute, and monitor projects with robust project revenue and expense management tools.
10. Trader Batch Sales Management: Efficiently handle and track batch sales for traders.
11. Sections Management: Organize and manage different sections of your revenue generating operations.
12. User Management with Audit Trail Tracking: Control user access and maintain detailed audit trails for enhanced security and compliance.
13. Payment Channels Management: Indicate various payment channels for accurate reporting of revenue credits.
14. Reporting: Gain valuable insights through tabular and visual reports generated from the data across all modules.
With eMalonda, you can streamline your operations, enhance productivity, and make informed decisions based on real-time data analysis. Our team of experts is dedicated to ensuring a smooth implementation and providing ongoing support, enabling you to maximize the potential of this powerful information system.
We offer tailor made Information Systems engineering for clients. This involves both or one of the following:
1. Software engineering in accordance with user specifications.
2. Systems Engineering of customizable proprietary or open source Information Systems that fit the client's user specifications. An example is webmail setup.
We offer vendor Operating System (Windows, Mac OS/X and Linux) and application packages engineering, maintenance and support on all forms of computer hardware.
We develop responsive and dynamic websites bundled with a Content Management System. We offer free maintenance for 12 months after initial launch and quote for any maintenance requests thereafter depending on the scope of work.
We offer web hosting for websites and web applications developed using any technology.
We manage client domains through domain registration, transfer and renewal.
We are driven by our clients' ideas and committed to turning their visions into reality. Our innovative approach allows us to create tailored solutions that not only meet but exceed their expectations. We collaborate closely with our clients to deeply understand their needs and challenges, enabling us to develop cutting-edge information solutions that propel their success.
Building long-lasting partnerships based on trust and transparency is fundamental to our approach. We work as an extension of our clients' teams, fostering open communication and mutual respect. Our clients can rely on our expertise, industry knowledge, and unwavering commitment to delivering solutions that seamlessly align with their organizational goals and processes.
In today's rapidly evolving technological landscape, we embrace agility and adaptability as core principles. Our team of skilled professionals stays ahead of emerging trends and best practices, allowing us to pivot and respond promptly to our clients' changing needs and market dynamics, ensuring their ideas are brought to life efficiently and effectively.
Integrity underpins every aspect of our business, from our ethical conduct and professional standards to our robust security measures. We uphold the highest levels of accountability and honesty, fostering a culture of trust and reliability. Our clients can rest assured that their sensitive information is safeguarded by our stringent security protocols, enabling us to bring their ideas to fruition securely.
"We treat our clients like we would want to be treated. Period!"
